Eric Gonu

Senior Lecturer · College of Distance Education

In their own words

service quality
customer experience
customer satisfaction

Publications: 142013–2026
Citations: 151to those papers
h-index: 5i10-index 3
Field-weighted impact: 3.391.00 is the world average
World top 10%: 22%2 of 9 scored papers
Open access: 89%8 of the 9 whose access is recorded

In 2016–2025: 12 publications, 131 citations to them, h-index 4.

Download CV:PDFWord

Google Scholar shows 369 citations, h-index 7 and i10-index 5 (315 citations and h-index 6 since 2021), as of October 5, 2026. It also counts theses, books and web pages, so it runs higher.

By year

Papers, and the citations to them

Publications, left axisCitations to that year’s papers, right axis2026 still in progress

Citations received each year

PeerfordGoogle Scholar

To all their work, old papers included. Google Scholar also counts citations from theses, books and web pages, so its line runs higher.

What they work on

From the classification of each paper

Subfields

Organizational Behavior and Human Resource Management750%
Information Systems and Management429%
Marketing429%
Artificial Intelligence214%
Strategy and Management214%
Management Information Systems17%
Media Technology17%
Sociology and Political Science17%

Physical Sciences
Social Sciences

Topics most written on

Customer Service Quality and Loyalty6
Technology Adoption and User Behaviour4
Consumer Retail Behavior Studies3
Organizational and Employee Performance2
Digital Marketing and Social Media1
ICT Impact and Policies1
Job Satisfaction and Organizational Behavior1
Organizational Leadership and Management Strategies1
Public Procurement and Policy1
Quality and Supply Management1
Sharing Economy and Platforms1
Sustainable Supply Chain Management1

Who they write with

17 co-authors, here and elsewhere

Same unit
Same university
Same country
No African institution

Circle area and line width are papers written together; the strongest ties sit nearest. “No African institution” is anyone the papers place outside Africa’s institutions; Peerford records affiliations only there.

Where their co-authors are

22% of their 9 papers with recorded affiliations have a co-author abroad

papers co-written2222222Home

Most frequent partner countries

China2

Papers with at least one author in that country.

Institutions written with most

University for Development StudiesGH4 papers
Beijing University of Chemical TechnologyCN2 papers
Tamale Teaching HospitalGH1 paper
Nobel International Business SchoolGH1 paper

Where they publish

Cogent Business & Management2
European Journal of Business and Management2
Journal of Business and Enterprise Development (JOBED)2
AFRICAN JOURNAL OF BUSINESS MANAGEMENT1
International Journal of Marketing Studies1
Journal of Business and Enterprise Development1

Development goals addressed

From each paper’s title and abstract

17Partnerships for the goals3
9Industry, innovation and infrastructure2

Most cited

Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective
Eric Gonu, Paul Mensah Agyei
Cogent Business & Management
202373 citationsWorld top 10%Open access · Gold
Service innovation practices and customer loyalty in the telecommunication industry
Eric Gonu, Paul Mensah Agyei
PLoS ONE9

Recent publications

All publications →Download: BibTeX · RIS

Technology integration and employee performance in the health sector of a developing economy: Technology integration and employee performance
Dr Moses Segbenya, Eric Gonu, Evans Frimpong-Manso, Isaac Christopher Otoo
Journal of Business and Enterprise Development (JOBED)
20260 citations
Effect of Employee Job Satisfaction on the Relationship Between Leadership Styles and Psychological Well-Being Among Health Workers in aDeveloping Economy: The Quantitative …
Dr Moses Segbenya, Eric Gonu
Journal of Business and Enterprise Development
20253 citations
Effect of Employee Job Satisfaction on the Relationship Between Leadership Styles and Psychological Well-Being Among Health Workers in a Developing Economy: The Quantitative Approach
Dr Moses Segbenya, Eric Gonu
Journal of Business and Enterprise Development (JOBED)
20250 citationsOpen access · Diamond
Web 2 adoption and performance of telecommunication firms in Ghana: a study of MTN Ghana
Eric Gonu, Paul Mensah Agyei
Cogent Business & Management17
20241 citationOpen access · Gold
Customer orientation, service quality and customer satisfaction interplay in the banking sector: An emerging market perspective
Eric Gonu, Paul Mensah Agyei
Cogent Business & Management
202373 citationsWorld top 10%Open access · Gold
Service innovation practices and customer loyalty in the telecommunication industry
Eric Gonu, Paul Mensah Agyei
PLoS ONE9
202325 citationsWorld top 10%Open access · Gold
Customer relationship management practices and organisational performance of commercial banks in Ghana: a mediation analysis
Eric Gonu, Gloria Kakrabah-Quarshie Agyapong
Journal of Financial Services Marketing
20237 citations
Effect of supplier appraisal on firm performance in Ghana: Views of employees of selected manufacturing firms
Eric Gonu, Paul Mensah Agyei
Scientific African9
20233 citationsOpen access · Gold
Marketing strategies and consumers purchasing behaviour in Ghana: A case of Nestle Ghana Limited
Eric Gonu
AFRICAN JOURNAL OF BUSINESS MANAGEMENT
20223 citationsOpen access · Diamond
Customer Relationship Management Practices and Customer Retention at Ghana Commercial Bank (GCB) in Tamale: Mediating Role of Customer Satisfaction
Eric Gonu
Journal of Marketing and Consumer Research17
20220 citationsOpen access · Hybrid

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