Albert Justice Kwarteng

Research Fellow · Directorate of Academic Planning and Quality Assurance

SENIOR RESEARCH FELLOW IN CHARGE OF QUALITY ASSURANCE SECTION

STATISTICIAN/RESEARCH FELLOW(HEAD OF QUALITY ASSURANCE SECTION), University of Cape Coast (UCC), since 2009per ORCID

In their own words

TOTAL QUALITY MANAGEMENT IN

Publications: 152007–2022
Citations: 71to those papers
h-index: 3i10-index 2
Field-weighted impact: 1.121.00 is the world average
World top 10%: 13%1 of 8 scored papers
Open access: 50%4 of the 8 whose access is recorded

In 2016–2025: 11 publications, 71 citations to them, h-index 3.

Download CV:PDFWord

Google Scholar shows 154 citations, h-index 4 and i10-index 2 (136 citations and h-index 4 since 2021), as of October 3, 2026. It also counts theses, books and web pages, so it runs higher.

By year

Papers, and the citations to them

Publications, left axisCitations to that year’s papers, right axis2026 still in progress

Citations received each year

PeerfordGoogle Scholar

To all their work, old papers included. Google Scholar also counts citations from theses, books and web pages, so its line runs higher.

What they work on

From the classification of each paper

Subfields

Management Information Systems533%
Organizational Behavior and Human Resource Management533%
Political Science and International Relations213%
Education17%
General Health Professions17%
Management of Technology and Innovation17%
Marketing17%
Strategy and Management17%

Health Sciences
Social Sciences

Topics most written on

Customer Service Quality and Loyalty5
Quality and Supply Management5
Higher Education Governance and Development2
Customer churn and segmentation1
Higher Education Practises and Engagement1
Management and Marketing Education1
Online and Blended Learning1
Organizational Leadership and Management Strategies1
Outsourcing and Supply Chain Management1
Patient Satisfaction in Healthcare1

Who they write with

8 co-authors, here and elsewhere

Same unit
Same university

Circle area and line width are papers written together; the strongest ties sit nearest.

Colleagues here they write with most

Justice MensahDirectorate of Academic Planning and Quality Assurance3

Where they publish

International Journal of Productivity and Quality Management2
Journal of Educational Management2
ABACUS,1
Cogent Education1
Higher Education Evaluation and Development1
International Journal of Higher Education and Sustainability1

Development goals addressed

From each paper’s title and abstract

4Quality education2
9Industry, innovation and infrastructure1
17Partnerships for the goals1

Most cited

Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana
Albert Justice Kwarteng, Justice Mensah, Precious Agbeko D. Mattah
Higher Education Evaluation and Development9
201848 citationsWorld top 10%Open access · Diamond
An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana
Albert Justice Kwarteng

Career

As their ORCID record read on October 4, 2026

Positions

STATISTICIAN/RESEARCH FELLOW(HEAD OF QUALITY ASSURANCE SECTION), DIRECTORATE OF ACADEMIC PLANNING AND QUALITY ASSURANCE (DAPQA), UCCUniversity of Cape Coast (UCC)since 2009

Education

MSc. MATHEMATICS, MATHEMATICSKNUST2004–2006

Recent publications

All publications →Download: BibTeX · RIS

Ensuring quality in higher education institutions: going beyond quality assurance system
Albert Justice Kwarteng
International Journal of Productivity and Quality Management4
20221 citation
Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective
Albert Justice Kwarteng
International Journal of Productivity and Quality Management17
20220 citations
An assessment of outcome criteria associated with the implementation of TQM in a higher education institution in Ghana
Albert Justice Kwarteng
Cogent Education
202116 citationsOpen access · Gold
Importance, availability, and utilisation of support services for postgraduate distance education in a public university in Ghana
Albert Justice Kwarteng, John Victor Mensah, Justice Mensah, Prof. Godwin Awabil
International Journal of Higher Education and Sustainability4
20212 citations
Exploration of quality dimensions that influence customer perceptions of service performance: insights from higher education
Albert Justice Kwarteng
International Journal of Quality and Innovation
20200 citations
Exploring Top Management Experiences with TQM in Ghanaian HEIs: Lessons for WAAQAN Institutions
Albert Justice Kwarteng
Zenodo (CERN European Organization for Nuclear Research)
20200 citationsOpen access · Green
Service Quality Gap Analysis: Evidence from External Customers of University of Cape Coast
Albert Justice Kwarteng, Eric Anane, Justice Mensah, Professor Emmanuel Kofi Gyimah
Journal of Educational Management
20190 citationsOpen access · Bronze
A Service Quality Gap Analysis: Evidence from External Customers of University of Cape Coast
Albert Justice Kwarteng, Eric Anane, Professor Emmanuel Kofi Gyimah
Journal of Educational Management
20190 citations
Total Quality Management Implementation and Service Performance: A Case Study of University of Cape Coast
Albert Justice Kwarteng
University of Cape Coast
20190 citations
Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana
Albert Justice Kwarteng, Justice Mensah, Precious Agbeko D. Mattah
Higher Education Evaluation and Development9
201848 citationsWorld top 10%Open access · Diamond

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